This location has a solid reputation for customer service, with many clients praising the staff for being friendly and helpful. The owner, Bill Thompson, is particularly commended for his honesty and professionalism. However, there are some concerns about the quality of work, with a few clients reporting issues with their vehicles after receiving repairs. Some clients have also had problems with communication, including being quoted one price and then being charged a higher amount when picking up their vehicle. The shop's pricing seems to be reasonable, but some clients have reported issues with receiving their work in a timely manner. Overall, this location seems to be a decent choice for car repairs, but potential clients should be aware of the potential risks and be sure to carefully review their estimates before agreeing to any work. One major issue that stands out is the fact that some clients have reported having to take their vehicles back to the shop multiple times to have issues corrected, which can be frustrating and time-consuming.