This sign shop, Thomas Sign & Awning Co, Inc., seems to offer quality products and services, as evident from the many positive reviews. The company has a long history of serving local businesses, and its employees take pride in their work. The signs they create are professional and visually appealing, with attention to detail. However, some customers have reported issues with customer service, with long wait times and unreturned phone calls. One customer even reported being taken advantage of with a miscalculated permit cost.Despite these issues, the company's commitment to quality and customer satisfaction is evident. They have a wide range of products and services, including electrical signs, sign packages, and awnings. They also have a convenient online payment system, accepting both debit and credit cards.One potential concern is the company's lack of transparency in their pricing and communication with customers. Some customers have reported feeling misled or taken advantage of, which can be damaging to their reputation.Overall, Thomas Sign & Awning Co, Inc. seems to be a reliable sign shop with a strong focus on quality and customer satisfaction. However, they could improve their customer service and communication to better meet the needs of their clients.It's worth noting that the company's parking lot and entrance are wheelchair accessible, making it easy for customers with disabilities to visit and conduct business. Additionally, they offer delivery services, making it convenient for customers who may not be able to visit their location in person.As for the third-party ratings, the company has a 4.1-star rating, indicating a generally positive reputation among customers.