Tampa Bay
Thomas E Carson, MD
15.06
15.06
Overview
At Optum Missouri, we take the time to listen and get to know you, so you can stay healthy and focused on your personal health goals. Find care near you.
Photos & videos
Submit a review
Overall
Innovativeness
Quality
Pricing
Submit a review
This location provides medical services, including family practice and surgery, with a focus on individualized care. While some patients have reported positive experiences with the doctors, particularly Dr. Thomas Carson, there have been numerous complaints about the staff's competence, communication, and empathy.Several patients have expressed frustration with the office staff's inability to manage their medical records accurately, leading to misdiagnoses and miscommunications. Others have experienced long wait times on the phone and in the office, with some being placed on hold for extended periods. Some have even reported being dismissed or treated rudely by staff members.Despite these issues, a few patients have praised the doctors, noting their kindness, patience, and willingness to take the time to explain their patients' conditions. However, these positive experiences seem to be exceptions rather than the rule.It is essential to note that there is an issue with the office staff's communication and organization. This issue has been consistently reported by multiple patients and seems to be a recurring problem.To improve, the practice could focus on streamlining its communication and organizational systems to ensure accurate and timely patient care. This might involve implementing new procedures or training staff members to better handle patient needs. By addressing these issues, the practice could potentially improve patient satisfaction and loyalty.
Own this business?
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS