This bank has its pros and cons. The building is wheelchair accessible, with a parking lot and entrance that are suitable for people with disabilities. The working hours are standard, Monday to Friday from 9 am to 4 pm and 9 am to 6 pm on Fridays, but they are closed on Saturdays and Sundays. The bank has a website, but some clients have reported difficulties with it. The bank has a phone number and a co-brand with Third Federal Savings & Loan. It is a good idea to explore mortgage options with them, as some clients have reported competitive rates. However, the bank's staff has been reported to be old-fashioned, and some clients have experienced difficulties with online services. There have been instances where clients have been ignored or berated by staff. The bank's website may not be working properly, and some clients have experienced long waits or difficulties with certain services. On the other hand, some clients have reported good experiences with staff members, such as Wendy Zulick, who has been praised for her level of service. Overall, the bank's quality could be improved, but they have some positive aspects.