I was disappointed with the overall experience at Think IT Ai. While some employees like Leo, Peter, and Josh are responsive and professional, the company's service is marred by lack of follow-through and communication. The staff failed to resolve issues efficiently, and there were some unethical practices reported by multiple customers. One of the biggest concerns I have is with the way the company handles customer service. Multiple customers have reported difficulty in getting in touch with the company or receiving timely responses. In some cases, customers have been left without service or locked out of their own computers due to the company's inaction.On the other hand, some employees have provided top-notch service and have been very professional in their approach. They are knowledgeable and have provided excellent solutions to customers' technical problems.The company's pricing seems reasonable, and some customers have found it to be a great value for the services provided.Unfortunately, I would not recommend Think IT Ai due to the issues mentioned above. However, I would suggest that the company takes these concerns seriously and works to improve their service and communication with customers.