This business location is a pet grooming service that seems to be generally reliable, with an overall score of 4.2 out of 5. The quality of service is also decent, with a score of 3.8 out of 5. However, there are some issues with the quality of service, as evident from the complaints of clients about their pets being injured or not receiving the services they paid for. The pricing of this business is reasonable, with a score of 4.8 out of 5. However, the business lacks innovativeness, with no notable improvements or new ideas in their services. Despite the generally positive feedback from clients, it is clear that this business has some major issues that need to be addressed. The complaints of clients about their pets being injured or not receiving the services they paid for are a major concern. The business needs to take steps to improve the quality of their services and ensure that their clients are satisfied with the services they receive.