The store has a good overall rating, but with a mix of positive and negative feedback. The quality of products and services seems to be generally good, with many customers praising the helpful and knowledgeable staff. However, some customers have noted that prices are on the higher side, which may be a drawback for some. The store's selection of unique and innovative tile designs is also a highlight, with many customers appreciating the extensive range of options available. On the other hand, some customers have reported issues with customer service, including being ignored or treated rudely by staff. Overall, the store seems to be a good option for customers looking for high-quality tile and excellent customer service, but may not be the best choice for those on a tight budget. It's worth noting that the store's working hours are not ideal, with a few days of the week having limited hours or being closed altogether. Additionally, the store's return policy is unclear, with one customer reporting that they were charged a delivery fee despite returning their items. These issues may be worth addressing to improve the overall customer experience.