Tampa Bay
The Terrace of Kissimmee
73.84
73.84
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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This business location is quite disappointing. Despite having good accessibility features such as a wheelchair-accessible parking lot and entrance, the overall experience falls short. The quality of care is questionable, with many complaints about staff behavior, medication management, and patient neglect. The prices are steep, which may be a reflection of the high costs of providing subpar care. The lack of innovativeness is concerning, as it suggests that the facility is not committed to improving its services or addressing the numerous issues raised by customers.
The staff, particularly in the nursing department, seem to be overwhelmed and unable to provide adequate care to patients. Many reviewers have reported difficulties in getting timely responses to their questions or concerns, which can be frustrating for families trying to advocate for their loved ones. The facility's administration appears to be more focused on profits than on providing quality care, as evidenced by the high prices and lack of attention to customer complaints.
While some reviewers have had positive experiences, particularly with the front desk staff and social workers, these are few and far between. The majority of complaints center around the nursing staff's behavior, lack of empathy, and failure to provide basic care. The facility's reputation is marred by allegations of patient neglect, medication errors, and a general atmosphere of disorganization.
It's worth noting that some reviewers have reported difficulty in getting their concerns addressed, and the facility's response to complaints has been slow or non-existent in some cases. This lack of transparency and accountability is concerning and suggests that the facility may not be committed to making improvements.
Overall, this business location is not recommended, especially for those seeking high-quality care for their loved ones. While it may have some redeeming qualities, the numerous complaints and concerns raised by customers make it a poor choice for those in need of rehabilitation or nursing care.
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