From the reviews, it seems that the business has a lot of issues with customer service, maintenance, and overall quality of living. Many reviewers mention that the front office staff is unhelpful, rude, and unprofessional. There are also several instances of maintenance requests being ignored or taking a long time to be addressed. Some reviewers mention that the apartments are outdated and in need of renovation.The pricing of the apartments seems to be a concern for some reviewers, with some feeling that it's too high for the quality of living they receive. There are also several instances of renters being charged extra fees for things like maintenance requests or late payment.The innovativeness of the business is also a concern, as some reviewers mention that the company seems to be unresponsive to customer concerns and is not proactive in addressing issues.One of the main issues that seems to be a problem is the lack of communication and follow-through with customers. Many reviewers mention that they have to repeat themselves multiple times or leave messages that are never returned. This lack of communication can be frustrating and make renters feel like their concerns are not being taken seriously.Another issue that is mentioned several times is the cleanliness and maintenance of the property. Some reviewers mention that the trash is not taken out regularly and that there are often bugs and rodents present. This can make living in the apartments uncomfortable and unhealthy.Overall, it seems that the business has a lot of work to do to improve its customer service, maintenance, and overall quality of living. With a 2.8 out of 5-star rating, it's clear that many reviewers are unhappy with their experience at this business.There are some positive reviews as well, but they seem to be outnumbered by the negative ones. Some reviewers mention that the maintenance staff is friendly and helpful, and that the community is generally quiet and peaceful. However, these positive reviews are not enough to outweigh the negative ones, and it seems that the business has a lot of work to do to improve its reputation.