The business, The Salty Mermaid, is a well-established boat tour agency located at Building 455, E Shore Dr Drive, Clearwater Beach City. The Salty Mermaid offers a unique and memorable experience for its customers, with a wide range of amenities and services available. The business has a high rating on third-party platforms, with a perfect 5-star rating from multiple reviewers. The feedback from customers is overwhelmingly positive, with many praising the friendly and accommodating staff, the cleanliness and comfort of the boat, and the overall quality of the experience.The Salty Mermaid has a wide range of amenities and services available, including a wheelchair-accessible parking lot, a gender-neutral restroom, and the ability to play music and make food and drink requests on board. The business also offers a variety of packages and options for customers to choose from, including private charters and group tours.While there are some common issues and areas for improvement that are mentioned in customer feedback, such as the need for more parking and the occasional issue with refunds, these issues are relatively rare and do not seem to detract from the overall experience of the business.Overall, The Salty Mermaid is a well-established and reputable business that offers a unique and memorable experience for its customers. With its friendly and accommodating staff, wide range of amenities and services, and perfect 5-star rating on third-party platforms, it is a great choice for anyone looking to take a boat tour or charter a boat for a special occasion.One common issue that is mentioned in customer feedback is the need for more parking. Some customers have mentioned that the parking lot is small and that it can be difficult to find a spot. This is a relatively minor issue, but it may be something that the business could look into addressing in the future.