Tampa Bay
The Reserve at Citrus
61.80
61.80
Overview
The Willow, a senior community in Macungie PA offering personalized levels of care so you pay for only what you need.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Overall
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The Willow is a senior community located in Lecanto, Florida, offering personalized levels of care to residents. The facility is wheelchair accessible, with a parking lot and entrance that cater to people with mobility issues. The on-site staff is available 24/7, making it a secure and reliable option for seniors.
The community has a warm and welcoming atmosphere, with staff who genuinely care for the residents. However, there have been some issues with cleanliness and odor in the past, which the management has addressed. The facility also had a recent outbreak of scabies, which was not handled well, leading to some residents getting infected.
Despite these issues, The Reserve at Citrus has received mostly positive reviews from residents and their families. The staff is described as caring, attentive, and kind, with some residents praising the facility's home-like atmosphere and excellent food. The community offers a range of activities, including exercise classes, crafts, and social events, which helps residents stay engaged and active.
One area that stands out as a concern is the lack of availability of staff, particularly at night. Some residents have reported difficulty finding someone to assist them when they need help. However, the management has acknowledged this issue and is working to improve staffing levels.
Overall, The Willow is a solid option for seniors who require assisted living or memory care. While it has some areas for improvement, the community's commitment to providing high-quality care and its warm atmosphere make it a desirable choice for many families.
The facility's pricing is considered competitive, with some reviewers praising the value for money. The innovativeness of the community is also noteworthy, with a focus on providing personalized care and a range of activities to keep residents engaged.
To address the concerns mentioned, the management could focus on improving staffing levels, particularly at night, and ensuring that the facility is consistently clean and free from odors. By addressing these issues, The Willow can become an even more desirable option for seniors and their families.
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