Tampa Bay
The Preferred Group of Tampa
13.48
13.48
Overview
Preferred Collection and Management Service D/B/A The Preferred Group of Tampa a leading Florida Collections Agency in Tampa. Specializing in first and third party collections, special projects, payment monitoring, consulting and leadership training and development.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Onsite services
On-site parking
Photos & videos
Submit a review
Overall
Pricing
Quality
Innovativeness
Submit a review
The Preferred Group of Tampa is a collection agency with a mixed reputation. On one hand, the agency has received praise from some clients who have appreciated their professionalism, kindness, and willingness to work with them to resolve their debt issues. For example, one client was impressed with Mariah's patience and kindness during a series of phone calls, while another client was grateful for Erin's compassion and help in resolving a large medical debt.On the other hand, the agency has also received complaints from clients who have been dissatisfied with their service. Some have reported being put on hold for extended periods of time, while others have felt harassed by automated calls and letters. One client even accused the agency of using robo-dialing to make calls, which they claimed was illegal.One of the main issues with the agency is its use of automated technology, which can come across as unprofessional and impersonal. While this technology may be helpful in terms of efficiency, it can also be frustrating for clients who want to speak with a real person.Another issue is the agency's tendency to use generic messages and scripts when speaking with clients. This can make it difficult for clients to get a clear understanding of their debt and the agency's role in collecting it.Despite these issues, the agency seems to be taking steps to improve its service. For example, Erin and Mariah were commended for their professionalism and kindness, and the agency's Covid Protection Policy was praised for being compassionate and helpful.Overall, while the Preferred Group of Tampa has its strengths and weaknesses, it appears to be a mixed bag. Clients who have had positive experiences with the agency seem to appreciate its professionalism and willingness to work with them, while those who have had negative experiences have been frustrated by the agency's use of automated technology and generic messages.One area where the agency could improve is by being more transparent and clear in its communication with clients. By providing more detailed information about debt and the agency's role in collecting it, the agency can help build trust and confidence with its clients.Finally, the agency could benefit from being more mindful of its clients' emotional and financial well-being. While collecting debt is a necessary part of the agency's business, it's also important to be respectful and compassionate in the process.In terms of pricing, it seems that the agency is relatively competitive with other collection agencies in the area. However, the exact pricing structure is not clear from the information provided.As for innovativeness, the agency seems to be using some innovative approaches to debt collection, such as its Covid Protection Policy and its use of technology to streamline its processes. However, more information is needed to fully assess the agency's innovativeness.Overall, while the Preferred Group of Tampa has its strengths and weaknesses, it appears to be a solid choice for clients who are looking for a professional and compassionate debt collection agency. However, clients should be aware of the potential issues with automated technology and generic messages, and should be prepared to ask questions and advocate for themselves throughout the process.
Own this business?
Hours
Closed
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS