The business has a solid overall rating, reflecting its strong points and areas for improvement. While the quality of services is somewhat inconsistent, the company excels in terms of pricing, offering competitive rates to its customers. Innovativeness is another strength, as the company continuously looks for ways to improve its services and adapt to changing needs. However, the quality of work can be unpredictable, with some customers experiencing exceptional service while others report less-than-satisfactory results.
The business has a dedicated team, including owner Jeff, who is often praised for his responsiveness and professionalism. Many customers appreciate the attention to detail and the thoroughness of the work done. Some clients have noted that the company is reliable and punctual, with a clear focus on providing excellent customer service. On the other hand, there have been instances of unprofessional behavior, such as abrupt service cancellations and rude communication.
One notable issue is the company's reliability and follow-through. Some customers have reported difficulty in getting in touch with the owner or technicians, or have experienced long wait times for service. In a few cases, the company has failed to show up for scheduled appointments or has not provided adequate notice for service cancellations. This can be frustrating for customers who have made arrangements around the scheduled service times.
The business has a convenient location, with wheelchair-accessible parking, and offers a range of services, including pool cleaning, filter cleaning, and tile brushing. Customers appreciate the written reports provided after each service, which helps them track the progress and stay informed about their pool's maintenance. Overall, the business has a lot to offer, but its inconsistent quality and reliability issues need to be addressed to provide a more stable and satisfying experience for its customers.