The business location is an animal service and pet grooming facility, The Pooch Parlor, located at Building 4320, Gall Blvd Boulevard, Zephyrhills City. It has a wheelchair-accessible parking lot, and the business hours are from 10:00 AM to 5:00 PM on Mondays through Fridays. Some customers have had good experiences at the parlor, praising the quality of service and the affectionate care provided by Megan, the groomer. They appreciate the affordable prices and the option of pick-up and drop-off services.However, other customers have reported issues with the business. They have experienced long wait times, being turned away due to minor delays, and being forced to reschedule appointments multiple times. Some customers have also reported feeling disrespected and unprofessionally treated by the owner.The facilities have been criticized for being unclean and not meeting professional standards, with customers mentioning cat urine smells and dirt. One customer reported that their dog was not handled correctly, and another had their dog's haircut done incorrectly.The business's policies and procedures seem to be a point of contention, with some customers feeling that the late policy is unreasonable and not communicated clearly. There are also concerns about the business's handling of customer complaints and feedback.Overall, the business seems to have a mixed reputation, with some customers praising the quality of service and others criticizing the business's policies and treatment of customers. It's worth noting that there is a lack of transparency and clear communication from the business, which may contribute to the issues reported by customers. The business's owner has responded to some complaints, but the tone and content of the responses have been criticized by some customers.