Tampa Bay
The Orthopaedic Institute - Summerfield
75.90
75.90
Overview
Dr. Rogers is an avid sports fan and youth sports coach. Dr. Rogers is a board-certified orthopedic surgeon who specializes in total hip replacement, arthroscop
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NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Appointments recommended
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Overall
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The overall experience of The Orthopaedic Institute - Summerfield is satisfactory, reflected by an average rating of 4.2. While not many issues are reported, one problem stands out. Despite the presence of experienced and skilled doctors, such as Dr. Kim and Dr. Van de Leur, the front office staff is often described as unfriendly, unhelpful, and unresponsive. Several patients have expressed frustration with long wait times, delayed appointments, and unreturned phone calls. This issue is particularly concerning, as it can lead to feelings of disrespect and neglect. On the other hand, many patients praise the efficiency and professionalism of the office staff, which is a positive aspect of the institute. Moreover, the doctors at The Orthopaedic Institute - Summerfield are highly praised for their knowledge, bedside manner, and expertise. Patients appreciate the fact that they take the time to explain their conditions and treatment options, which contributes to a sense of trust and confidence. However, the inconsistent quality of care and long wait times are significant drawbacks that affect the overall experience. To improve, the institute should focus on streamlining their front office operations, ensuring timely appointments, and providing a more welcoming and responsive experience for patients. This would likely lead to a more positive overall rating and a higher level of patient satisfaction.
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