This business location seems to be a wonderful resource for those in need of help with Muscovy ducks. The staff, led by Gail, is dedicated and passionate about their work. They provide valuable advice and support to those caring for the ducks, even if it's just over the phone. Many customers have praised the organization for its kindness and willingness to help, even when they're short-staffed due to being volunteer-run. However, some customers have reported difficulties in getting in touch with the organization, particularly when trying to leave a message or get help immediately. This issue may be due to the organization's limited resources and phone system issues.