The location of the business seems to be of high quality, considering the overall rating is 4.2. There is one significant issue - a negative review, which is a terrible experience at the shop. According to the review, the groomer was unprofessional, didn't have cat experience, and charged an unreasonable price. Although the owner responded and apologized, the damage was already done. Despite this, the business seems to have maintained its overall rating, which suggests that the positive reviews outweigh the negative ones. It's worth noting that the business has been around since 2015 and has received numerous positive reviews, with many clients praising the staff's friendliness, professionalism, and attention to detail. The business has also implemented features such as wheelchair-accessible parking and entrance, which suggests that they prioritize accessibility. The prices are also considered reasonable, according to the clients' feedback. However, the business may need to work on improving their communication and transparency, as evident from the negative review.