The business has a clear passion for providing excellent care to pets, with numerous clients praising the staff's friendliness, professionalism, and gentle approach. The facility appears to be well-maintained, with a clean and safe environment for pets. The business offers a range of services, including grooming, boarding, and daycare, catering to the needs of different pets and owners. However, some clients have expressed concerns about pricing and the handling of specific issues, which has led to a relatively lower overall rating. Despite this, the business has received many glowing reviews and appears to be a well-regarded establishment in the community. One issue that stands out is the potential for pricing to be a point of contention, with some clients feeling that it has increased under new ownership.