Hair & Beauty salon Kathleen

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Mon, Feb 23, 2026

3.4

The Black Tux at Nordstrom's location in Tampa City has its positives and negatives. The majority of customers praise the store's friendly and professional staff, particularly when it comes to stylists like Dezja, Ney, Kayshley, and Angelo. They are knowledgeable, helpful, and take the time to ensure a seamless and enjoyable experience. The store is conveniently located, and the in-store pickup option makes it easy for customers to collect their rentals.On the other hand, some customers have experienced issues with sizing and quality control. There have been instances where the initial measurements were incorrect, and the alterations were not made as promised. Additionally, some customers have reported receiving suits with defects, such as missing buttons, tears, or uneven seams. Another issue customers have reported is with the return policy. Some customers have been charged late return fees despite returning their rentals on time. In one case, a customer received an email stating they never returned a rental, when in fact they had.The store's customer service has also been a point of contention. Some customers have reported long wait times on the phone, and when they do get through, the representatives are not knowledgeable or helpful. In one case, a customer was told that their size was not available, despite being able to purchase a similar style in their size.Pricing is generally considered reasonable, but some customers have felt that the quality does not match the price. The store's selection is limited, and customers have reported having to wait in line for a significant amount of time, even on weekdays.Overall, while The Black Tux at Nordstrom's location in Tampa City has its strengths, it also has some significant weaknesses. With some improvements to customer service and quality control, this store could be a top choice for those looking for a tuxedo rental experience.