The business has received mostly positive reviews from customers. The bakery is known for its high-quality cookies that are fresh, soft, and chewy on the inside and crispy on the outside. The variety of flavors is impressive, with unique options like chocolate toffee and apple pie. Customers appreciate the friendly and welcoming staff, who go above and beyond to make the experience enjoyable for both children and adults.However, it appears that the Wesley Chapel location is permanently closing, which may cause inconvenience for customers who relied on this location. The owner has assured customers that they are actively looking for a new spot, but no further information is available at this time.Prices at The American Cookie Company are relatively high compared to other premium cookie shops, but customers seem to feel that the quality and size of the cookies justify the cost. Overall, the business is a great choice for cookie lovers, but it may be worth checking the website for updates on the new location.