This business location, The Addison at Sunlake, has a somewhat mixed reputation. Despite having wheelchair-accessible parking and entrance, the customer service seems to be a major concern. Multiple reviewers have reported issues with communication, lack of urgency in addressing problems, and even being banned from the office.The facilities appear to be well-maintained, with nice photos and floor plans available on their website. However, the management's response to problems seems to be slow and ineffective.The pricing is unknown, and it's unclear if it's a major factor in the business's reputation.Overall, The Addison at Sunlake seems to be a location with potential, but it's let down by its customer service and management. With a few tweaks, it could be a more enjoyable experience for its residents.One major issue that stands out is the lack of responsiveness and empathy from the staff. Reviewers have reported feeling disrespected and ignored, which is not what you'd expect from a business that promises a home-like experience.