The restaurant is well-regarded by its customers, with an overall rating of 4.4 out of 5. The quality of the food and service is also high, with an average rating of 4.1 and 4.3 respectively. However, the innovativeness of the restaurant is not clear, as there is not enough information to determine its innovativeness score.The restaurant offers a wide variety of dishes, including traditional Thai eats and sushi, which are highly praised by customers. The atmosphere is described as relaxed and cozy, with a quiet and easy-to-talk-in environment. The service is friendly and attentive, with many customers mentioning that the staff are knowledgeable about the menu and make great recommendations.One issue that stands out is the inconsistency in the quality of the food. Some customers have reported receiving dishes that were not freshly made, which is a major disappointment for a restaurant that prides itself on its traditional Thai cuisine. Additionally, some customers have mentioned that the prices are a bit steep, especially for takeout orders.Overall, Thai Basil is a solid choice for those looking for high-quality Thai food in a relaxed atmosphere. However, customers should be aware of the potential for inconsistent food quality and prices.