Tampa Bay
TGH Imaging
22.88
22.88
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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Overall
Quality
Pricing
Innovativeness
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The business location is a medical facility providing imaging services, including X-rays, ultrasound, and MRI scans. The overall experience is satisfactory, with a rating of 4.2 out of 5. The quality of care is consistently high, with a rating of 4.1 out of 5. However, the pricing is a major advantage, with a rating of 4.8 out of 5. The facility is also somewhat innovative, with a rating of 4.5 out of 5.The main drawback of the facility is the inconsistent and often poor communication between staff members and patients. Many reviewers have complained about being on hold for extended periods, having their calls ignored, or being told that their appointment was not scheduled despite having confirmation from the automated system.Some reviewers have also expressed concerns about the facility's inability to get pre-authorization for procedures from their insurance companies, which has led to delays and frustration. Additionally, a few reviewers have mentioned that the facility's authorization department is unresponsive and unhelpful.On the other hand, the facility's staff is generally friendly and professional, and the technicians are skilled and knowledgeable. The facility is also clean and well-maintained, and the wait times are usually short.To improve the overall experience, the facility could focus on improving communication between staff members and patients. This could involve implementing a more efficient phone system, ensuring that staff members are aware of patients' schedules and test results, and providing clear and concise instructions to patients throughout the process.The facility could also improve its authorization process by providing more transparency and communication with patients and insurance companies. This could involve sending reminders and updates to patients about their authorization status, providing clear explanations of the process, and ensuring that staff members are knowledgeable about the authorization requirements for different procedures.Overall, while the facility has some areas for improvement, it is generally a good option for patients seeking imaging services. With some tweaks to its communication and authorization processes, it could provide an even better experience for patients.
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