This business location seems to have some issues with staff training and customer service, as there are several complaints about rude and unhelpful staff. However, there are also many positive reviews about the location's cleanliness, professionalism, and efficiency. Some reviewers have mentioned that they were impressed by the staff's kindness and compassion, especially in situations where patients were nervous or uncomfortable. On the other hand, some reviewers have experienced long wait times and have had issues with communication and organization. Overall, it seems like the business has some areas for improvement, but also many strengths. One major issue that stands out is the lack of responsiveness and helpfulness from the staff, which seems to be a recurring theme in many of the negative reviews.