Tampa Bay
TGH Cancer Institute at TGH Outpatient Center
14.74
14.74
Overview
State-of-the-art ambulatory surgery center offering expert outpatient care for adults and children in Brandon, FL
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Free parking lot
Appointments recommended
Appointment required
On-site parking
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Quality
Overall
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This medical center has its strengths and weaknesses. On the positive side, the staff is often described as friendly and helpful, with some reviewers praising the efficiency and speed of service. However, many reviewers have had negative experiences, citing long wait times, uncaring staff, and a lack of attention to patient needs. Some reviewers have also expressed frustration with the billing and insurance process.In terms of quality of care, some reviewers have reported receiving excellent care from specific doctors and nurses, while others have expressed concerns about the competence and professionalism of certain staff members. The availability of amenities such as clean restrooms and wheelchair accessibility is also a mixed bag, with some reviewers praising the facilities and others complaining about their condition.One of the most significant issues reported by reviewers is the lack of innovation and willingness to adapt to changing patient needs. Several reviewers have mentioned feeling like they are being treated as mere patients rather than individuals with specific needs and concerns. This lack of personalized care and attention can lead to feelings of frustration and disconnection from the medical staff.The parking situation is often described as convenient, with plenty of available spaces and a smooth drop-off and pick-up process. However, the interior of the building is not always as well-maintained, with some reviewers complaining about the cleanliness and organization of the waiting areas and exam rooms.The overall experience at this medical center is somewhat mixed, with some reviewers having positive experiences and others reporting negative ones. While there are certainly some strengths, such as the friendliness and helpfulness of the staff, there are also significant areas for improvement, particularly in terms of quality of care, billing and insurance, and innovative approaches to patient care.It's worth noting that several reviewers have mentioned experiencing long wait times, particularly in the emergency room, which can be frustrating and uncomfortable. Additionally, some reviewers have expressed concerns about the competence and professionalism of certain staff members, which can undermine trust and confidence in the medical center.One reviewer reported a particularly negative experience, citing a lengthy wait time, uncaring staff, and a lack of attention to their needs. They also reported feeling like they were being treated as a number rather than an individual, which can be a major red flag for any medical center.Despite these issues, some reviewers have reported having positive experiences, citing the friendliness and helpfulness of the staff, as well as the efficiency and speed of service. However, these positive experiences are not universal, and many reviewers have reported having negative experiences.In order to improve, this medical center could focus on addressing the issues reported by reviewers, such as long wait times, uncaring staff, and a lack of personalized care. By prioritizing these areas and making changes to improve the patient experience, this medical center can work to build trust and confidence with its patients.
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