Tampa Bay
Tervis Tumbler Headquarters
56.41
56.41
Overview
Retailer of plastic drinkware, including tumblers, mugs & water bottles, in a variety of designs.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
On-site parking
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Quality
Innovativeness
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Pricing
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The experience with Tervis at this location is mixed. On one hand, the products are widely available and have a long-lasting quality, with many customers praising the durability of their tumblers. On the other hand, there are significant issues with customer service, with multiple complaints about delayed responses, unhelpful representatives, and a warranty process that seems to be flawed. The customer service experience is particularly frustrating, with some customers reporting difficulties in returning defective products or getting replacements. The online configurator is also not working for some customers, adding to the frustration. While some customers have had good experiences with the product's quality, the overall quality is not consistently high. The pricing is generally considered reasonable, with many customers praising the affordability of Tervis products. However, the experience at this location is marred by the poor quality of customer service and the issues with the warranty process. One major issue that stands out is the lack of responsiveness and helpfulness from customer service representatives, making it difficult for customers to get the help they need.The products themselves are available in a wide range of designs and are suitable for various needs, including corporate gifts. However, the company seems to have issues with honoring its lifetime warranty and repairing or replacing defective products in a timely manner. The customer service experience is a significant letdown, with multiple complaints about unhelpful representatives and a warranty process that seems to be flawed. There are a few locations of the store, making it somewhat convenient for customers. However, the customer service experience is not consistent, and the company's reputation for honoring its warranty is tarnished by multiple complaints. Overall, while the products are well-regarded, the customer service experience at this location is a significant issue that detracts from the overall quality of the business.
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