The staff of Terry's Electric are friendly and courteous. One can expect quality service from them. The communication process is clear. However, there have been reports of lengthy wait times for appointments. Some reviewers mention that the company charges high prices. The company has been in business for nearly 40 years, providing a range of services, including commercial, residential, and utility work. Overall, the company's experience and wide range of services are notable.Some reviewers praise the work of individual technicians, such as Josh, William, and Bob, for their professionalism, politeness, and attention to detail. Others mention that the company has excellent customer service and is responsive to concerns. There have been instances where technicians went above and beyond to address issues, such as Luis, who restored power to a customer's home after a hurricane.However, there have also been negative reviews. Some customers have reported issues with scheduling, with technicians failing to show up or being late. Others have experienced problems with communication, including unreturned calls and lack of follow-up. Some reviewers have expressed dissatisfaction with the company's pricing, finding it to be too high.One reviewer mentioned that the company's estimating department does not have phones, only emails, and that the customer service was rude on the phone. Another reviewer reported that the company charged $160 to just show up and then took up to a week to provide an estimate.There have also been reports of unprofessional behavior by some staff members, including a supervisor who was rude to customers. One reviewer stated that the company is racist and unprofessional.Despite these issues, many reviewers have praised Terry's Electric for its quality work, excellent customer service, and reasonable prices. Overall, the company seems to have a mixed reputation, with some reviewers having positive experiences and others experiencing problems.It is worth noting that the company has a long history of providing electrical services, and many reviewers have praised the work of individual technicians. However, the company's customer service and communication have been a point of contention for some reviewers.The lack of accountability and responsiveness from some staff members is a significant concern. The company's pricing policy also raises questions, as some reviewers have found it to be too high.Despite these issues, Terry's Electric remains a well-established and reputable company in the area, with a range of services and a long history of providing electrical work.