Tampa Bay
Terra Management Group
3.77
3.77
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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The property management company has a lot of room for improvement. While the office is wheelchair accessible, the level of service and responsiveness from the staff leaves much to be desired. Many clients have reported difficulty in getting help with property-related needs, and some have even been charged unnecessary fees due to incorrect payment information.One major issue that has been consistently reported is the poor responsiveness of the staff. Clients have mentioned that it takes a long time to receive a response, and even then, the issue is not resolved promptly. This has led to frustration and disappointment among the clients.Additionally, there have been some issues with the payment system, with clients being charged for fees that they did not owe. This has caused financial stress and anxiety for some clients.On a positive note, one client did report a good experience with a staff member named Yalitza, who responded promptly and provided a resolution to the issue.Overall, while the company has some good features, such as wheelchair accessibility, the poor level of service and responsiveness is a major concern.
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