The location is well-suited for customers with disabilities, offering wheelchair-accessible parking and entrance. However, there is one issue that customers have reported - inconsistent quality of service. Some customers have experienced issues with alterations, including incorrect hemming, stains, and damaged items. On the other hand, many customers have praised the location for its excellent customer service, reasonable prices, and ability to handle delicate or specialty items. The owner is generally described as friendly and accommodating. While the location is open from 7am to 6pm, Monday through Friday, and 8am to 2pm on Saturdays, there is no service on Sundays.