Tender Touch Cleaners in Tampa, FL, is a locally owned dry cleaning service company. They have a wide range of services, including cleaning, pressing, and alterations. However, some customers have reported issues with the quality of their work, with a few reporting damaged or ruined items. Despite this, the staff is generally friendly and helpful, with some customers praising the quick turnaround time and reasonable prices.
Unfortunately, some customers have experienced unprofessional behavior from the owner, including denying responsibility for mistakes and threatening customers. This has led to some customers being extremely dissatisfied with their experience. However, other customers have had good experiences and praise the owner's customer service skills.
One notable issue that has been reported by several customers is the loss or damage of their items. Some customers have reported that their items were misplaced or never returned, while others have had items damaged during the cleaning process. This has led to a lack of trust in the business and has driven some customers away.
The business has five locations in Tampa, and the working hours are Monday through Friday from 7am to 6pm and Saturday from 8am to 5pm. The business is wheelchair accessible, with a parking lot and entrance that are both wheelchair accessible.
Overall, while Tender Touch Cleaners has some good qualities, the issues with quality and customer service are a major concern. It's recommended to approach with caution and to carefully review their services and policies before entrusting them with your valuable items.