I visited the Peoples Gas location in St. Petersburg and it had a long and complex process of setting up service, making it difficult to get things done. The staff was not very responsive and it took a long time to get my service set up. Many people had issues with getting help from the company, and it seemed that they were not very helpful in resolving problems. Some people reported issues with billing, such as being charged extra fees or having trouble paying their bills. However, some customers reported positive experiences, such as receiving good service from certain employees. The company's automated phone system was often unhelpful and difficult to navigate. It was not clear what the company's policies were or how they handled customer issues. Some people reported being left without gas for extended periods of time, which was frustrating and inconvenient.