This TD Bank location in Lakeland is a solid choice for banking needs. The staff is generally friendly and welcoming, with some employees standing out for their exceptional customer service. Many reviewers have mentioned specific representatives who have gone above and beyond to help with transactions, answer questions, and provide guidance. The bank's LGBTQ+ friendly environment is also a notable plus.However, not all experiences have been positive. Some reviewers have reported long wait times, with some even waiting for over 30 minutes to be served. This can be frustrating, especially when trying to conduct simple transactions. Additionally, there have been instances of poor customer service, with some representatives seeming rushed or unhelpful.One issue that has been consistently reported is the bank's wait times. Whether it's a long line at the drive-thru or a wait to be served inside, many reviewers have expressed frustration with the pace of service. This is particularly concerning given the bank's reputation for being convenient.Overall, TD Bank in Lakeland is a decent choice for banking needs, but it's essential to be prepared for potential wait times and variable customer service. The bank's strengths in terms of friendly staff and LGBTQ+ inclusivity make it a good option for those looking for a welcoming banking environment.