The visit to this location was quite underwhelming. The staff seemed overwhelmed, and it took a long time to get assistance. Many reviewers expressed frustration with the long wait times, both in the drive-thru and inside the bank. Several customers felt disrespected and discriminated against due to their race. Some reviewers reported difficulties with customer service, including being asked to wait for extended periods or being told that the bank was closed despite the presence of other customers.
While some reviewers praised specific employees, such as Shovan and Erin, for their excellent service, these experiences were not the norm. Many reviewers complained about the bank's policies and practices, including high fees, lengthy processing times for transactions, and a general sense of disorganization.
The location's wheelchair-accessible parking lot and LGBTQ+ friendly environment are definite positives, but these amenities were not enough to outweigh the numerous issues with customer service and overall quality.
If you're considering banking with TD Bank, it's essential to be aware of these potential drawbacks and to research other locations in the area to see if they offer better experiences.