This business location has a decent overall score, but it lacks in terms of quality and responsiveness. The working hours are standard, and the staff seems to be knowledgeable. However, there have been some complaints about the lack of flexibility and professionalism. The company seems to have a good reputation for designing homes, with some reviewers praising the design staff. However, the construction and building process seems to be a different story, with many complaints about delays, quality issues, and poor customer service. It's also worth noting that the company has been criticized for its handling of warranties and customer complaints. Overall, this business location seems to be average, but with some significant room for improvement.It's worth noting that the company has had some issues with customer service and responsiveness, with some reviewers feeling overwhelmed by the number of decisions they had to make during the design process. Additionally, some reviewers have reported issues with quality control, including finding defects in their homes after they had already moved in. The company's handling of warranties and customer complaints has also been criticized. However, there are also some positive reviews, particularly from customers who worked with certain staff members, such as Andi and Joan Walker, who were praised for their professionalism and helpfulness.One of the most significant issues with this business location is the lack of flexibility and responsiveness. Some reviewers have reported feeling rushed through the design process and being unable to make changes to their homes even after they had already been built. This lack of flexibility can be frustrating for customers, especially if they are not entirely happy with their home.Despite these issues, the company does seem to have a good reputation for designing homes, and some reviewers have praised the quality of their designs. The company also seems to have a good reputation for pricing, with some reviewers reporting that they found the prices to be competitive. However, there have been some complaints about the cost of upgrades and additional features, which can add up quickly.Overall, this business location seems to be average, but with some significant room for improvement. While it has some strengths, such as its good reputation for designing homes, it also has some significant weaknesses, including its lack of flexibility and responsiveness.