Tampa Bay
Tax Starz USA
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Onsite services
Online appointments
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Overall
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This business location is a multifaceted one, offering various services such as payroll, notaries, bookkeeping, and tax preparation. Despite the average overall rating of 4.2 out of 5, several clients have expressed high praise for their experiences, citing excellent service, professionalism, and thoroughness. Clients have mentioned that the staff, particularly Louis, is knowledgeable, friendly, and willing to go the extra mile to ensure accuracy and satisfaction.Some clients have praised the company's ability to handle complex tax returns, such as those involving rental properties, and to identify and claim deductions that others may have missed. Others have appreciated the company's willingness to explain the tax preparation process in a clear and understandable manner.However, there have also been complaints about communication issues, with some clients stating that they had difficulty reaching the company or receiving updates on their tax returns. Some clients have also expressed frustration with the company's handling of errors or issues with their tax returns, with a few claiming that they were ghosted or ignored after bringing problems to the company's attention.One major issue that stands out is the company's handling of client data and security. Several clients have reported having their personal and financial information compromised, including having their bank accounts drained or their tax returns stolen. This is a serious concern and highlights the importance of robust security measures and client data protection.Overall, while this business location has its strengths and weaknesses, it is clear that client satisfaction is highly dependent on individual experiences and interactions with the staff. To improve, the company may want to focus on enhancing communication and client support, as well as implementing more robust security measures to protect client data.In terms of pricing, some clients have praised the company's competitive fees and services, while others have expressed concerns about the cost of certain services or the fees associated with certain products, such as the tax advance. It appears that the company's pricing is a mixed bag, with some clients feeling that they receive good value for their money and others feeling that they are overcharged.Finally, in terms of innovativeness, the company appears to be staying on top of the latest tax preparation trends and technologies, with clients praising their use of digital tools and services. However, some clients have expressed frustration with the company's slow adoption of new technologies or their lack of innovation in certain areas.Overall, this business location has a mixed record and requires attention to key areas such as client communication, security, and pricing to improve client satisfaction and loyalty.
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Hours
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Categories
Financial Service
Accountants
Bookkeepers
Legal Service
Notaries
Tax Attorneys
Tax preparation
Payroll service
Notary public
Accounting firm
Bookkeeping service
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