This business location seems to be lacking in several areas. From what's been shared, it appears that the quality of service provided is extremely low. One of the issues here is that the bookkeeping services promised were not delivered, and the client felt robbed of their hard-earned money. The business owner invested a significant amount in this company and received little to no work in return. This kind of experience can leave a business's reputation severely damaged. The fact that the business owner was treated poorly and not given the services they paid for, shows a lack of care and concern for clients. This raises serious questions about the business's commitment to delivering what they promise. The location's wheelchair accessibility features are a positive aspect.