The overall experience at Tampa Bay Upholstery Group was very good, with a score of 4.9 out of 5. The quality of work was consistently high, with a score of 4.8 out of 5. The pricing was fair, with a score of 4.6 out of 5. However, some clients mentioned that they had to wait a bit for their work to be completed, which might have affected the innovativeness score, which was 4.7 out of 5.The company's expertise in upholstery work is evident in the many positive reviews from clients who were impressed with the quality of work and the attention to detail. The team is described as professional, courteous, and efficient, which is reflected in the high scores for quality and pricing.Some clients mentioned that the company went above and beyond to ensure their satisfaction, such as one client who had a complex project that required multiple trips to the shop. Others praised the company's ability to work with them to find solutions to problems, such as one client who had a rare fabric that was difficult to source.However, there was one negative review from a client who felt that the company did not answer the phone in a timely manner, which left a negative impression. However, the owner of the company responded promptly to the review and apologized for the mistake, showing a commitment to customer service.Overall, Tampa Bay Upholstery Group appears to be a reputable and reliable company that provides high-quality upholstery work. While there may be some minor issues with communication, the company's dedication to customer satisfaction and its expertise in upholstery work make it a top choice for those in need of such services.