The office location is wheelchair accessible, which is very convenient. They also offer onsite services, as well as online appointments. The staff is friendly and knowledgeable, especially Carolyn, who seems to be a pro in her field. The team is known for being professional, treating clients with personal service, and responding immediately to any questions or concerns. They are familiar with local tax laws, which is impressive. Some clients have reported that Carolyn can be dismissive of their advice, which is a red flag. There are also reports of unprofessional behavior, such as hanging up on potential clients or being rude. Despite some mixed reviews, the office seems to be known for being trustworthy and reliable. They are transparent about their niche markets and their ability to save clients thousands of dollars. However, it seems like they may be limited in their services, as they have declined to work with clients from certain industries, citing a lack of interest.