This business location has some good qualities, but it also has some areas that need improvement. First of all, the overall experience was somewhat disappointing. The accessibility features such as a wheelchair accessible parking lot are a plus. However, there are some issues with the quality of service. One of the main problems is that the appraisal process was not done correctly. An apprentice was doing all the work and the person who was supposed to be training was late, which resulted in an inaccurate appraisal. Additionally, the business was unable to explain why the value of the property was decreased by a significant amount. This lack of professionalism and expertise is concerning. The business also had trouble correcting their mistake even after receiving feedback from a mortgage broker. It's also worth noting that the business was unresponsive and unhelpful in addressing the client's concerns. Despite some positive features, the quality of service and professionalism of the staff are major concerns. The business needs to improve its service and attention to detail to provide a better experience for its clients. (Note: Based on the feedback provided, I've highlighted the main issue as the unprofessional and unhelpful behavior of the staff, which led to inaccurate appraisals and a decrease in property value.)