This location has earned a high overall rating from customers. They have been praised for the quality of their products, which are top-notch hot tubs from a reputable brand. The pricing is also considered fair, with customers feeling that they got a good value for their money. While there is no specific feedback on innovativeness, the fact that the location has been in business for a long time and has established relationships with customers suggests that they are not afraid to try new things and adapt to changing market conditions. However, one customer had a negative experience due to issues with warranty and service, and it was handled poorly by the staff.Customers have praised the staff for being friendly and knowledgeable, with one reviewer noting that they were treated like family. The location is also LGBTQ+ friendly and has a wheelchair-accessible entrance and parking lot. The business hours are somewhat limited, but they are open during the weekdays and some weekend hours.The location has received positive reviews on third-party rating platforms, with an average rating of 4.6 out of 5 stars. Customers have also praised the business for its excellent customer service, with one reviewer noting that the staff went above and beyond to help them with their purchase and installation. Another reviewer praised the business for its willingness to work with customers to find a solution to their problems.Overall, this location seems to be a great choice for customers looking for high-quality hot tubs and excellent customer service. However, it's worth noting that there was one negative review that highlighted issues with warranty and service, and it's unclear how the business has addressed these issues.