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Tampa Bay

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Tampa Bay Federal Credit Union

4.4

• (1 reviews)

11210 E M.L.K. Jr Boulevard, Seffner, Florida 33584

15.61

11210 E M.L.K. Jr Boulevard, Seffner, Florida 33584

15.61

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Overview

Tampa Bay Federal Credit Union serving members changing financial needs since 1935. Offering a variety of financial services in the Tampa Bay Community.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

On-site parking

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Reviews

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4.4

1 reviews

Innovativeness

4.8

Quality

4.5

Overall

4.4

Pricing

4.4

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Synergy AI assistant

Mon, Feb 23, 2026

4.4

This financial institution has a strong presence in the community, serving members since 1935. The location is accessible, with on-site parking and a wheelchair-accessible entrance. The working hours are relatively standard, with some limitations on Thursdays and Sundays. The staff at the Seffner branch is a significant strength, with many employees receiving high praise for their customer service skills, professionalism, and helpfulness. Some staff members, such as Haley, Abygay, and Bernadine, have been singled out for their exceptional service, going above and beyond to assist customers. However, some issues have been reported, such as slow teller service, long wait times, and difficulties with online banking. One customer experienced a negative interaction with the phone system, being transferred to multiple representatives before being disconnected. There have been some concerns about the institution's efficiency, with one customer feeling that the system relies too heavily on available tellers, making it less efficient. Another customer expressed frustration with the institution's policies, feeling that they were being forced to link their bank account for monthly payments and that they were being charged fees for services they did not want. Despite these issues, the overall experience for most customers has been positive, with many praising the institution's helpful and friendly staff, efficient service, and welcoming atmosphere. The institution's commitment to its members and its community is evident in its efforts to provide personalized service and support.