The hotel's cleanliness and maintenance could be improved as several guests mentioned dirty rooms, old furniture, and musty smells. However, the staff was generally friendly and helpful, with some guests praising the accommodating front desk staff and the excellent services provided by the front desk manager Stephanie. The hotel's location is a major advantage, being close to restaurants, stores, and attractions. On the other hand, the hotel's renovations and updates are necessary to improve its overall quality and competitiveness. Some guests experienced issues with the pool being closed for renovations, and the elevators being out of order. The hotel's policies, such as charging an extra $100 for a stained towel, may also be seen as unfair or misleading. Overall, the hotel has both positive and negative aspects, and potential guests should be aware of these factors when considering a stay. The hotel is working to improve its condition, but it still has some way to go to meet the expectations of its guests.