This location is wheelchair accessible, which is a plus. However, the unprofessional and inept behavior of the staff, particularly Michael and Jeanne, has left a negative impression on many clients. While some clients have had positive experiences with the accountants and staff, such as Shirley, the overall experience seems to be marred by issues with professionalism, responsiveness, and quality. The working hours are limited, with the location closed on most days. The presence of the LGBTQ+ friendly feature is a welcome aspect. The lack of transparency and untrustworthiness of the staff has caused significant problems for some clients, including late tax filings and penalties. One client even went so far as to say that they would give the company a rating of 0 if possible. Overall, while there are some redeeming qualities, the negative experiences seem to outweigh the positive ones.