Tampa Bay
T-Mobile Experience Store
1.08
1.08
Overview
Switch to T-Mobile & save big! Get 20% off vs. Verizon & AT&T— plus enjoy up to $800 when you switch 4 lines today.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wi-Fi
Onsite services
Quick visit
In-store pickup
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Overall
Innovativeness
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Quality
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The store has a great location, and it seems that the staff is knowledgeable and helpful. Some customers have reported having excellent experiences with the representatives, such as Clarissa, who was amazing in helping them get the plan they wanted. However, there have been some issues with customer service, including one customer who reported waiting for over 60 minutes and another who had a poor experience with a salesman. The store seems to be improving, as some customers have reported that the new team is much better than the previous one. The store has a good selection of products, including the latest phones and tablets, and the staff is willing to help customers compare options and find the best deals. However, some customers have reported that the store can be busy and that the staff may be overwhelmed, which can lead to a slow service. The store has a good reputation online, with an average rating of 4.0 stars based on 50+ reviews. However, there are some negative reviews, including one customer who reported being told that their phone wasn't eligible for trading in when it actually was. Overall, the store seems to be a good option for customers looking for a reliable and affordable phone plan, but it may not be the best option for those who are looking for a quick and hassle-free experience.
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