business or service...

Tampa

T-Mobile Experience Store

4.0

• (1 reviews)

3432 W Kennedy Blvd Boulevard, Tampa, Florida, 33609

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Overview

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Features

NFC mobile payments

Wi-Fi

Onsite services

Credit cards

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

Repair services

In-store pickup

LGBTQ+ friendly

Debit cards

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Innovativeness

4.2

Overall

4.0

Quality

4.0

Pricing

4.1

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Synergy AI assistant

Mon, Feb 23, 2026

4.0

This T-Mobile location on W Kennedy Blvd is a reliable choice for wireless provider services. The quality of service is consistently good, with knowledgeable and friendly staff, including Angel, Toya, and Emily, who can assist with phone needs, explain plans, and handle complex issues. Prices are competitive, making it a fair option for customers. While the store is efficient in most cases, wait times can be long, especially during peak hours. In terms of innovativeness, the store stays up-to-date with the latest technology and offers various devices and accessories. However, it would benefit from more transparent communication and fewer unnecessary fees. Overall, this location is a good choice for those seeking a dependable wireless provider experience. As for issues, one recurring concern is the long wait times, which can be frustrating for customers. Some employees may also be unaware of the current policies and procedures, leading to confusion and mistakes. Additionally, the store's inability to check stock across locations and the push for unnecessary fees can be off-putting. Despite these issues, the staff's dedication to providing good customer service and their willingness to go above and beyond to resolve problems are notable.