Tampa Bay
T-Mobile Experience Store
36.95
36.95
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
In-store pickup
In-store shopping
Repair services
Photos & videos
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Pricing
Quality
Overall
Innovativeness
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This store has both positive and negative reviews. Some customers have reported excellent service, with staff members like Shay, Lally, and Luz being particularly helpful and knowledgeable. They have also praised the store's commitment to excellence and its remodeled store. On the other hand, some customers have reported issues with customer service, including long wait times, unhelpful staff, and a lack of professionalism. One customer reported being treated poorly by a staff member who was rude and dismissive. The store's policy on warranties and used phones has also been a source of frustration for some customers. Despite these issues, many customers have reported positive experiences and have praised the store's helpful staff and excellent service. However, it's worth noting that some customers have reported that the store's staff may not always be knowledgeable or helpful, and that the store's policy on warranties and used phones can be confusing and difficult to navigate. Some of the issues with the store include a long wait time, unhelpful staff, a lack of professionalism, and confusing policies. Despite these issues, the store has a number of strengths, including its commitment to excellence, its remodeled store, and its helpful staff. Overall, the store seems to be average, with a score of 3.9 out of 5.
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