Tampa Bay
T-Mobile Authorized Retailer
9.40
9.40
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
Quick visit
In-store pickup
In-store shopping
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Quality
Pricing
Overall
Innovativeness
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The business is located at Building 17467, N Dale Mabry Hwy Highway, Lutz City, offering a variety of services including community service, telecommunications, internet services, and more. The store is open from 10:00 AM to 8:00 PM, Monday through Saturday, and 10:00 AM to 7:00 PM on Wednesday. The business is LGBTQ+ friendly and has a wheelchair-accessible parking lot and entrance. It accepts NFC mobile payments, debit cards, and credit cards. The staff is quick to assist and can be reached at +18133922591.Customer service is a mixed bag, with some customers receiving excellent service from staff members like Melissa, Jay, Alejandro, and Miguel, who are knowledgeable and helpful. However, others have had poor experiences with rude staff, long wait times, and unprofessional behavior.The business has received positive feedback for its overall customer experience, with many customers praising the staff's helpfulness and friendliness. Some customers have also appreciated the store's policy of accepting cash, although it is worth noting that there have been complaints about this policy in the past.However, there are some concerns regarding the business's reliability and transparency. A few customers have reported issues with unauthorized charges and fees, and some have experienced difficulty with exchanging devices or resolving technical issues.One major issue that has been raised is the business's failure to honor promotions and deals, as well as its tendency to charge extra fees for services that are not clearly disclosed.Overall, the business seems to have a mixed reputation, with some customers receiving excellent service and others experiencing significant issues. While it is worth noting that customer experiences can vary greatly depending on the specific staff member and circumstances, it is essential for customers to be aware of these potential issues and to approach their interactions with caution.
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