Tampa Bay
T-Mobile Authorized Retailer
18.76
18.76
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
Quick visit
In-store pickup
In-store shopping
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Quality
Overall
Pricing
Innovativeness
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The store offers a wide range of services, including cell phones, data plans, Internet devices, and accessories. It is a welcoming and inclusive space, marked as LGBTQ+ friendly and having a wheelchair-accessible parking lot and entrance. The staff is helpful and knowledgeable, with some employees, like Diontay and Steven, receiving special recognition for their excellent customer service. Some customers have praised the store's ability to solve complex problems quickly and efficiently, such as Lafayette helping to resolve an issue with a customer's phone. Others have appreciated the store's willingness to work with them to find a solution that fits their needs, like Hector helping a customer find a new phone that meets their requirements.However, some customers have reported issues with the store's management, such as a manager being unhelpful and unprofessional. There have also been complaints about the store's customer service, including one customer who reported being pressured to buy a more expensive phone and another who had to deal with a rude and unhelpful employee.The store's hours of operation are Monday through Saturday, from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM. It is open on weekdays from 10:00 AM to 5:00 PM, but it is closed on Thursdays.One potential issue with the store is the varying quality of customer service, which can make it difficult for some customers to get the help they need.
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