Tampa Bay
T-Mobile Authorized Retailer
14.68
14.68
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
In-store pickup
In-store shopping
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Pricing
Quality
Innovativeness
Overall
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This store has its strengths and weaknesses. The overall experience is average, with a score of 4.2 out of 5. The quality of service is somewhat lacking, with a score of 3.1. However, the pricing is very competitive, with a score of 4.8. The store also shows some innovativeness, with a score of 4.5. The main issue with this store is the inconsistent service, with some customers experiencing very poor service and others having a great experience. It seems that the staff is not well-trained or equipped to handle customer requests, leading to frustration and disappointment. On the other hand, the store's modern and welcoming atmosphere is a plus. Overall, this store needs to improve its service quality to meet the expectations of its customers.It seems that the store is doing a poor job of providing quality service, which is a major issue. The fact that customers are experiencing very poor service, including being spoken to in a rude manner and being misled about prices and promotions, is unacceptable. The store's management needs to take steps to address this issue and provide proper training to its staff to ensure that customers receive the level of service they deserve.Despite the poor service, the store's modern and welcoming atmosphere is a positive aspect. The staff is friendly and knowledgeable, and the store is clean and well-maintained. However, this is not enough to offset the poor service, and the store needs to improve in this area.In terms of innovativeness, the store shows some promise, but it needs to do more to stay ahead of the curve. The store's use of technology, such as online ordering and self-service kiosks, is a step in the right direction, but it needs to do more to differentiate itself from its competitors.Overall, this store has the potential to be a great destination for customers, but it needs to improve its service quality and innovativeness to meet the expectations of its customers.
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