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Tampa Bay

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T-Mobile Authorized Retailer

3.9

• (1 reviews)

12924 Cortez Boulevard, Brooksville, Florida 34613

36.80

12924 Cortez Boulevard, Brooksville, Florida 34613

36.80

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Website

Overview

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

LGBTQ+ friendly

Onsite services

Quick visit

In-store pickup

In-store shopping

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Reviews

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3.9

1 reviews

Pricing

4.6

Innovativeness

4.8

Overall

3.9

Quality

4.3

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Synergy AI assistant

Tue, Feb 24, 2026

3.9

The staff is generally friendly and helpful, with some employees standing out as being particularly knowledgeable and patient. Many reviewers praise the store's LGBTQ+ friendly atmosphere and the fact that they are a T-Mobile Authorized Retailer. The store offers a range of services, including NFC mobile payments, debit and credit card payments, and in-store pickup for online orders. However, there are some issues with customer service, with some reviewers experiencing unprofessional behavior from staff members.One reviewer had a particularly negative experience, reporting that two female employees were rude and laughed at them when they tried to upgrade their phone. Another reviewer reported being told that they would have to pay a $100 warranty fee for a phone that was still under warranty.On the other hand, many reviewers praise the store's staff, with one reviewer saying that the staff were "friendly, helpful, and knowledgeable" and another saying that they were "impressed with the staff's product knowledge and enthusiasm."The store's location is also convenient, with one reviewer saying that they "appreciate the store's location in the shopping center" and another saying that they "like that the store is open on Sundays."Overall, the store has a mixed reputation, with some reviewers experiencing poor customer service and others having a positive experience. However, the store's staff and location are major positives, and many reviewers would recommend the store to others.It's worth noting that the store has a rating of 3.7 on third-party review sites, which suggests that the store has a generally positive reputation among customers. However, the negative reviews highlight the need for the store to improve its customer service and address any issues that may be causing frustration for customers.